Bio

Sreenivasul Reddy Meegada is a seasoned IT professional with over 18 years of experience specializing in Contact Center technologies. He has demonstrated deep expertise across industry-leading platforms including Genesys Cloud CX, Google CCAI, Cisco UCCE, and NICE Voice Biometrics. Currently serving as a Technical Lead and Solution Architect at Blue Cross Blue Shield of Michigan, Sreenivasul drives large-scale digital transformation projects, notably leading cloud contact center modernization and AI-driven customer experience enhancements. His strengths lie in strategic planning, cross-functional leadership, and the integration of complex systems to deliver seamless customer service solutions. He has successfully led multimillion-dollar initiatives, performed end-to-end system architecture design, and managed enterprise RFP and vendor selection processes. Sreenivasul is also highly skilled in real-time voice authentication, agent assist solutions, and customer interaction analytics. He holds a Bachelor’s degree in Computer Science and Information Technology, with multiple certifications including Genesys Cloud CX Professional, AWS Solution Architect training, and NICE System Administration. His contributions have earned him several accolades such as the Cisco Spotlight Award, Genesys Community Jedi badge, and multiple innovation and leadership recognitions.