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From Call Centers to Campaigns: Samvaad AI Agents That Speak India’s Voice

Simba Gondo

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Updated:
June 11, 2025

Sarvam AI, a Bengaluru-based startup, has launched Sarvam Samvaad, a conversational AI platform tailored for enterprises across India. The platform allows businesses to deploy production-ready AI agents that speak naturally, follow instructions precisely, and operate seamlessly in 11 Indian languages.

Built to mimic real human dialogue, Sarvam Samvaad enables fast, multilingual deployment of AI-powered agents across customer engagement channels.


Key Highlights of Sarvam Samvaad

  1. Multilingual by Design: Agents can be trained in 11 Indian languages, including support for romanized scripts, helping businesses communicate in the language of their customers.
  2. Natural, Real-Time Conversations: Samvaad’s AI agents handle interruptions, understand local colloquialisms, and respond in under a second creating a conversational flow that feels genuinely human.
  3. Fast and Flexible Setup: Enterprises can launch customized agents in under a week by uploading task instructions, linking knowledge bases, and integrating external tools. Agents can be adapted in real time to suit evolving business needs.



Omnichannel Support

Sarvam Samvaad integrates smoothly across multiple platforms:

  1. Telephony: Supports inbound and outbound calls with sub-second latency
  2. WhatsApp: Chat, voice notes, and voice calls with Indic language support
  3. Web & Mobile: SDKs available for JavaScript, React Native, and Flutter


Enterprise-Ready Features

  1. Campaign Management: The platform allows easy integration with CRMs, databases, and telephony systems. Businesses can automate inbound support, trigger outbound campaigns, and use A/B testing to improve outcomes.
  2. Actionable Insights: Every interaction is logged and analyzed, with data export support for in-house visualization and performance tracking tools.

Sarvam AI’s mission with Samvaad is clear " make AI accessible, inclusive, and production-ready for Indian enterprises." With fast deployment, multilingual capabilities, and cross-platform functionality, Sarvam Samvaad is helping organizations deliver more human, more local, and more scalable customer interactions.


To learn more or request a demo, visit Sarvam AI’s official site.




Artificial IntelligenceResearch and Innovation

About the Author

Simba Gondo

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